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PART I: CUSTOMER INFORMATION


PART II: SERVICES AND PRODUCTS ASSESSMENT


Thank you for taking the time to submit this survey. Your feedback will help us to improve our services to serve you better. Please rate your satisfaction level as follow:

12345
Very dissatisfied Dissatisfied Neutral Satisfied Extremely satisfied

ONLINE SERVICES


 0
(Don’t used)
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ACBS’S application for trading online(*)
ACBS’s price board(*)
Client Support Services via Email acbs
@acbs.com.vn
, contact.center
@acbs.com.vn
and Live  Chat(*)
Placing orders  and Supporting Clients via Call Center 1900.55.55.33(*)

Please specify other ideas:

RESEARCH AND ANALYSIS


Please give your opinion on our research reports

 0
(never received any reports from ACBS)
12345
Morning Cafe(*)
Company Reports(*)

Please specify other ideas: 

>BROKERAGE SERVICE

1. Do you know your broker?(*)

Yes (Transfer question 2) No

 (Please choose “0“if you don’t know your broker or your broker had never contacted/supported you)

 0
(No)
12345
Frequently contacting with client(*)
Advisory attitude of Broker(*)
Account management (placing orders, supporting  to execute trading, providing information, …)(*)
Efficiency of Advisory Information(*)

Please specify other ideas:

OTHER SERVICES QUALITY


 12345
Executing Procedure (Opening accounts, Depositing sercurities, Adjusting information…)(*)
Customer Service Relationship (CSR) Staff’s Attitude(*)
After sale customers services (Promotion, investors conference…)(*)

Please specify other ideas:

PART III: SUGGESTIONS

Thank you very much.