Frequently Asked Questions (FAQ)

You must register to connect your securities account with your own bank account in order to be allowed to withdraw money from your securities account at ACBS to your bank account. If you need support information or registration instructions, please contact ACBS hotline at 1900555533.

ACBS is applying 02 methods of linking customers’ securities trading payment accounts, as follows: 

– Omnibus Account Model: ACBS manages customers’ money through ACBS’s dedicated account. 

– Bank Gateway Model (BGW): Customers use a Payment Deposit account opened at ACB bank and all customers’ money transactions are managed by ACB, customers perform at ACB. 

If you need information support, please contact ACBS hotline at 1900555533.

NOT REQUIRED. ACBS does not require you to open an ACB bank account to link payments with your securities trading account at ACBS. However, to use the payment linking service according to the  Bank Gateway Model (BGW), you need to have a bank account at ACB and register for payment linking with ACBS.

If you need information support or registration instructions, please contact ACBS hotline at 1900555533.

(1) If you need to use a margin product, you must register to link according to the Omnibus Account Model; not applicable to BGW.

(2) The speed of processing money transactions according to the Omnibus Account Model is usually faster than BGW.

(3) You can register to link the Omnibus Account with many different bank accounts of the customer to make deposit/withdrawal transactions at ACBS. Meanwhile, BGW only links with the customer’s ACB account.

Currently, ACBS is one of the few Securities Companies in the market that simultaneously applies both payment account models in securities transactions:

(1) Omnibus Account Model: Quite familiar as most Securities Companies are applying, ACBS will manage the customer’s money balance in detail and all customer money transactions are made through ACBS’s Omnibus Account.

(2) Bank Gateway Model (BGW): The customer’s securities account will be connected online in securities transactions with the customer’s money account opened at ACB bank.

If you need information support, please contact ACBS hotline at 1900555533.

NO. According to regulations, there will be no limit on the amount of money when customers withdraw money at the ACBS counter. In case of online transactions, an automatic limit of 500 million VND/time is applied to 1 account, so if you need more, you must register to increase the withdrawal limit with ACBS.

You can register up to 03 different main bank account numbers when linking to the Omnibus Account Model. When you need to change or register additional payment bank account numbers, you can bring your ID card/Citizen ID card directly to the ACBS Office (see here) to complete the procedures according to regulations or register online on the Web trading system in the Beneficiary Account Settings section.

If you need information support or registration instructions, please contact ACBS switchboard at 1900555533.

Accordingly, ACBS will apply a non-term interest rate to the balance in the customer’s securities account. See the interest rate table here.

You can check directly on ACBS’s online trading system by logging into your account and going to the Transfer to Bank section. In addition, you can contact ACBS hotline at 1900555533 or bring your ID card/Citizen ID card directly to ACBS’s office (see here) for support in checking information.

Purchasing Power (BGW) = Money on the Customer’s account at the bank + Waiting sales money – Used sales money.