Frequently Asked Questions (FAQ)

According to regulations, to open a Derivatives account at ACBS, you need to have an Underlying securities trading account. You can register for both accounts at the same time during the process on the system or at the ACBS counter.

YES. You can completely register to open a derivatives trading account on the online platform (eKYC) of ACBS at the website (https://s-eyes.acbs.com.vn/) or via the ACBS Smart app

Currently, ACBS does not allow customers to register to open a Margin account online. Therefore, You need to bring your ID card directly to the ACBS office to complete the registration procedure according to regulations, see here.

According to regulations, to open a Margin account at ACBS, you need to have an Underlying securities trading account. You can register for both accounts at the same time during the process on the system or at the ACBS counter.

YES. You can open both an ACB bank account and an ACBS securities account at the same time on the ACB One platform.

Please follow these steps: 

• Step 1: On the “Login” screen on the ACB One App, select “Register” and select “Own an ACBS securities account now” then click “Register”. 
• Step 2: Check the correct registrant information displayed on the screen and click “Confirm” to create a securities account. 
• Step 3: Check your email and confirm the esign with ACBS, the request must be done within 48 hours to complete the account opening registration. 

If you need further support, please contact ACBS Call Center – 1900555533.

(1) You need to prepare: a valid ID card/Citizen  ID card and a phone or computer with internet connection and a camera.

(2) Please access the Open an online account section on the ACBS website (https://s-eyes.acbs.com.vn/) or via the ACBS Smart app. Follow the instructions until you receive a successful registration confirmation.

If you need further assistance, please contact the ACBS Call Center – 1900555533.

First, you need to check whether the ID card/Citizen  ID card number entered into the system is correct. If the information is correct but the above notification still appears, please contact ACBS Call Center – 1900555533 to check the information and support the implementation.

You need to check your connection or use browsers recommended by ACBS such as Chrome (version 56 or higher)/ Firefox (version 50 or higher)/ Safari (version 11 or higher)/ Samsung (version 6.2 or higher). If you need further assistance, please contact ACBS Call Center – 190055553

You should take a photo of your ID card/Citizen  ID card, adjust the shooting angle to get the best image quality as required in the account opening registration steps. If the system continues to notify you of blurriness, you need to bring your ID card/Citizen  ID card directly to the ACBS office to be supported in registering to open an account directly at the counter, see Here.

If you need further support, please contact ACBS Call Center – 1900555533.

First, please check your device’s operating system and follow these instructions:

• IOS: Go to “Settings”, select the application, “camera” and unblock the camera.
• Android: Go to “Settings”, find “camera” and unblock the camera.
• Web: Select the upper right corner, “Privacy and Security” tab, find “camera” and unblock the camera.

If you need further assistance, please contact ACBS Call Center – 1900555533.

You can use another tool/operating system to re-register the account from the beginning. In addition, to open an account faster and start trading in time, you can bring your ID card/Citizen  ID card directly to the ACBS office to receive support for registering to open an account directly at the counter, see Here.

If you need further support, please contact ACBS Call Center – 1900555533.