Frequently Asked Questions (FAQ)

(1) You need to prepare: a valid ID card/Citizen  ID card and a phone or computer with internet connection and a camera.

(2) Please access the Open an online account section on the ACBS website (https://s-eyes.acbs.com.vn/) or via the ACBS Smart app. Follow the instructions until you receive a successful registration confirmation.

If you need further assistance, please contact the ACBS Call Center – 1900555533.

First, you need to check whether the ID card/Citizen  ID card number entered into the system is correct. If the information is correct but the above notification still appears, please contact ACBS Call Center – 1900555533 to check the information and support the implementation.

You need to check your connection or use browsers recommended by ACBS such as Chrome (version 56 or higher)/ Firefox (version 50 or higher)/ Safari (version 11 or higher)/ Samsung (version 6.2 or higher). If you need further assistance, please contact ACBS Call Center – 190055553

You should take a photo of your ID card/Citizen  ID card, adjust the shooting angle to get the best image quality as required in the account opening registration steps. If the system continues to notify you of blurriness, you need to bring your ID card/Citizen  ID card directly to the ACBS office to be supported in registering to open an account directly at the counter, see Here.

If you need further support, please contact ACBS Call Center – 1900555533.

First, please check your device’s operating system and follow these instructions:

• IOS: Go to “Settings”, select the application, “camera” and unblock the camera.
• Android: Go to “Settings”, find “camera” and unblock the camera.
• Web: Select the upper right corner, “Privacy and Security” tab, find “camera” and unblock the camera.

If you need further assistance, please contact ACBS Call Center – 1900555533.

You can use another tool/operating system to re-register the account from the beginning. In addition, to open an account faster and start trading in time, you can bring your ID card/Citizen  ID card directly to the ACBS office to receive support for registering to open an account directly at the counter, see Here.

If you need further support, please contact ACBS Call Center – 1900555533.

This case may be due to the following errors:

– The photo is blurry, too bright or too dark: Please do it again in this registration step, align the photo of the ID card/Citizen  ID card clearly and with full information.

– The ID card/Citizen  ID card is not an original document.

– The ID card/Citizen  ID card is dirty, crumpled, or broken.

You can use another tool/operating system to re-register the account from the beginning. In addition, to open an account faster and start trading in time, you can bring your ID card/Citizen  ID card directly to the ACBS office to be supported to register to open an account directly at the counter, see Here.

If you need further support, please contact ACBS Call Center – 1900555533.

You can make adjustments by clicking the back button in the previous step and updating the correct information. If the account has been successfully opened and then an error is discovered, you need to make adjustments to the information according to ACBS regulations.

If you need further support, please contact ACBS Call Center – 1900555533.

This message indicates that you may be accessing the authentication link sent in a previous email and is no longer valid, so please access the authentication link in the latest email sent by ACBS or click “Resend link”.

If you need further support, please contact ACBS Call Center – 1900555533.

In this case, the message “Link has expired” has 02 possibilities:

1. If you do not sign the e-sign for more than 30 minutes, click “Resend link” to continue.
2. If you do not sign the e-sign by 12:00 noon of the next working day, you must do it again to request to open an account.

If you need further support, please contact ACBS Call Center – 1900555533.

At that time, the registration process is considered incomplete and you need to start over from the beginning.

If you need further support, please contact ACBS Call Center – 1900555533.