Frequently Asked Questions (FAQ)

You need to declare valid contact address information to ACBS.

You can change your email/contact address on ACBS’s Web Trading system at: https://smart.acbs.com.vn/

For a request to change your phone number, you need to bring your ID card/Citizen ID card directly to the ACBS Office to register for adjustment, see here.

If you need further support, please contact ACBS Call Center – 1900555533.

You need to bring your ID card/Citizen ID card directly to the ACBS Office to register the information that needs to be changed (see here). As for information on ID card/Citizen ID card and contact address, you can make adjustments on ACBS’s online trading system Web Trading.

If you need further support, please contact ACBS Call Center – 1900555533.

You need to bring your ID card/Citizen ID card directly to the ACBS office (see here) or contact ACBS hotline 1900555533 for support in checking information.

Quý khách cần mang theo CMND/CCCD đến trực tiếp Văn phòng của ACBS (xem tại đây) hoặc liên hệ tổng đài ACBS số 1900555533 để được hỗ trợ kiểm tra thông tin.

According to regulations, to open a Derivatives account at ACBS, you need to have an Underlying securities trading account. You can register for both accounts at the same time during the process on the system or at the ACBS counter.

You need to bring your ID card/Citizen ID card directly to the ACBS office (see here) or contact ACBS hotline number 1900555533 for support in checking information.

YES. You can completely register to open a derivatives trading account on the online platform (eKYC) of ACBS at the website (https://s-eyes.acbs.com.vn/) or via the ACBS Smart app

Currently, ACBS does not allow customers to register to open a Margin account online. Therefore, You need to bring your ID card directly to the ACBS office to complete the registration procedure according to regulations, see here.

According to regulations, to open a Margin account at ACBS, you need to have an Underlying securities trading account. You can register for both accounts at the same time during the process on the system or at the ACBS counter.

YES. You can open both an ACB bank account and an ACBS securities account at the same time on the ACB One platform.

Please follow these steps: 

• Step 1: On the “Login” screen on the ACB One App, select “Register” and select “Own an ACBS securities account now” then click “Register”. 
• Step 2: Check the correct registrant information displayed on the screen and click “Confirm” to create a securities account. 
• Step 3: Check your email and confirm the esign with ACBS, the request must be done within 48 hours to complete the account opening registration. 

If you need further support, please contact ACBS Call Center – 1900555533.