Frequently Asked Questions (FAQ)

At that time, the registration process is considered incomplete and you need to start over from the beginning.

If you need further support, please contact ACBS Call Center – 1900555533.

Please check your email box carefully, including Spam. If you still cannot find the email, please contact ACBS hotline 1900555533 for support or bring your ID card/Citizen ID card directly to the ACBS office to register to open an account directly at the counter, see Here

You need to contact and notify the broker to be supported to update the Referrer information in case of errors after successfully opening an account.

You can send a request on ACBS’s trading applications or contact ACBS Call Center at 1900555533 to update the correct Broker’s information as requested.

Please start over or contact ACBS hotline at 1900555533 or bring your ID card/Citizen ID card directly to ACBS Office so that we can check your account status and provide more specific instructions on the next steps. See ACBS Office here

This is a notification from ACBS informing you that you have successfully registered to open an account in the ACBS system.

This is a notification from ACBS informing you that you have successfully opened an account at ACBS’s system and the account information will continue to be transferred to the Vietnam Securities Depository Center (VSDC) system for final account opening approval. After the account is confirmed to be successfully opened by VSDC, ACBS will notify you of the account information.

To check your account status, please contact ACBS hotline 1900555533 or bring your ID card/CCCD directly to ACBS office.

You only need to prepare a valid ID card/citizen ID card, you can go directly to the ACBS office here (link to the Branch System page) to register your profile or do it online quickly and conveniently (Web: https://s-eyes.acbs.com.vn/ or ACBS Smart App)

Domestic institutional investors wishing to open a securities trading account at ACBS must provide complete account opening documents as prescribed, including:

– Valid copy of Business Registration Certificate/Operating License (or equivalent);

– Valid copy of ID card/Citizen  ID card of the Representative;

– Power of Attorney and ID card/Citizen  ID card of the Authorized Person (if any).

Please come directly to ACBS Office (See Here) for instructions and registration of documents as prescribed.

Foreign individual investors who want to open a securities trading account at ACBS need to go directly to the ACBS office (see Here (link to the Branch System page)) for instructions and to register documents according to regulations. Contact 1900555533.

* The required documents include:

– A valid copy of a valid passport;

– A valid copy of the certificate of registration of the securities trading code (If VSD has previously issued it to the customer)

Foreign institutional investors wishing to open a securities trading account at ACBS must provide a complete account opening dossier as prescribed, including:

– A valid copy of the Business Registration Certificate/Operating License (or equivalent) issued by a competent foreign management agency/License to establish/(invest) a branch (for branches of foreign organizations in Vietnam);

– A valid copy of the Passport and Appointment Decision of the Representative;

– A valid copy of the Certificate of Registration of Securities Trading Code (If VSD has previously issued it to the Customer).

Please come directly to ACBS Office (See Here) for instructions and registration of documents according to regulations.

ACBS provides securities account opening services for domestic and foreign individual investors, domestic and foreign organizations and investment funds… in accordance with the provisions of the Law.