Frequently Asked Questions (FAQ)

This case may be due to the following errors:

– The photo is blurry, too bright or too dark: Please do it again in this registration step, align the photo of the ID card/Citizen  ID card clearly and with full information.

– The ID card/Citizen  ID card is not an original document.

– The ID card/Citizen  ID card is dirty, crumpled, or broken.

You can use another tool/operating system to re-register the account from the beginning. In addition, to open an account faster and start trading in time, you can bring your ID card/Citizen  ID card directly to the ACBS office to be supported to register to open an account directly at the counter, see Here.

If you need further support, please contact ACBS Call Center – 1900555533.

You can make adjustments by clicking the back button in the previous step and updating the correct information. If the account has been successfully opened and then an error is discovered, you need to make adjustments to the information according to ACBS regulations.

If you need further support, please contact ACBS Call Center – 1900555533.

This message indicates that you may be accessing the authentication link sent in a previous email and is no longer valid, so please access the authentication link in the latest email sent by ACBS or click “Resend link”.

If you need further support, please contact ACBS Call Center – 1900555533.

In this case, the message “Link has expired” has 02 possibilities:

1. If you do not sign the e-sign for more than 30 minutes, click “Resend link” to continue.
2. If you do not sign the e-sign by 12:00 noon of the next working day, you must do it again to request to open an account.

If you need further support, please contact ACBS Call Center – 1900555533.

Please follow these steps: 

– Step 1: On the home screen of the ACB One app, select ACBS – Seize opportunities, open the way to investment 

– Step 2: Tick “I have read and understood…” and click “Agree”. 

– Step 3: Click “Open an account now” to continue. 

– Step 4: Provide the required information and click continue. Continue until there is a successful transaction notification. 

– Step 5: Check your email and confirm esign with ACBS, please do so within 48 hours to complete the account opening registration. 

If you need further support, please contact ACBS Call Center – 1900555533.

At that time, the registration process is considered incomplete and you need to start over from the beginning.

If you need further support, please contact ACBS Call Center – 1900555533.

Please check your email box carefully, including Spam. If you still cannot find the email, please contact ACBS hotline 1900555533 for support or bring your ID card/Citizen ID card directly to the ACBS office to register to open an account directly at the counter, see Here

You need to contact and notify the broker to be supported to update the Referrer information in case of errors after successfully opening an account.

You can send a request on ACBS’s trading applications or contact ACBS Call Center at 1900555533 to update the correct Broker’s information as requested.

Please start over or contact ACBS hotline at 1900555533 or bring your ID card/Citizen ID card directly to ACBS Office so that we can check your account status and provide more specific instructions on the next steps. See ACBS Office here

This is a notification from ACBS informing you that you have successfully registered to open an account in the ACBS system.